Frequently Asked Questions
Everything you need to know about your journey to healthy, glowing skin.
When will my Merwave order arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Are Merwave products suitable for sensitive skin?
Yes, all our formulas are dermatologically tested and crafted with clean, non-irritating ingredients specifically designed to be gentle on all skin types.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days for a full refund or exchange.
Are your products cruelty-free and vegan?
Absolutely. Merwave is committed to ethical beauty; we never test on animals, and all our products are 100% vegan-friendly.
How do I track my subscription?
You can manage, pause, or cancel your subscription at any time through your Merwave account dashboard under the 'My Subscriptions' tab.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.